Shipping Policy

At UnCover Me Sheets, we want your hotel-quality linen to reach you as quickly and smoothly as possible. Please read the details below regarding processing, delivery, and dispatch.

Order Processing

Orders are processed within 1–3 business days after payment is received.

Orders placed before 12pm (AEST) on a business day begin processing that same day. Orders placed after 12pm, or on weekends and public holidays, will begin processing the next business day.

Once your order is dispatched, you'll receive a confirmation with tracking details.

Free Delivery

We're proud to offer FREE shipping Australia-wide on all orders, with no minimum spend. The price you see is the price you pay, with delivery included at no extra cost.

Estimated Delivery Times

We ship Australia-wide. Estimated delivery times after dispatch are:

Region	Estimated Delivery
Queensland	2–5 business days
New South Wales & Victoria	3–7 business days
South Australia & Tasmania	4–8 business days
Western Australia & Northern Territory	5–10 business days

Please note these are estimates only. Delivery may take longer due to courier delays, public holidays, or deliveries to regional and remote areas.

Peak Periods

During busy periods such as Christmas, Boxing Day, EOFY, and major sales events, processing and delivery times may take longer than usual. We recommend ordering early during these times, and we appreciate your patience as we work to get your order out as quickly as possible.

Order Tracking

Once your order has been dispatched, we'll send your tracking details by email so you can follow your parcel every step of the way.

Delivery Address

Please ensure your delivery details are correct at checkout. Un Cover Me Sheets cannot be held responsible for delays, non-delivery, or lost parcels resulting from an incorrect or incomplete address.

Authority to Leave

If no one is available at the time of delivery, the courier may, at their discretion:

Leave the parcel in a safe location at the property, or
Leave a card with instructions for collection or redelivery.

Damaged or Faulty Parcels

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of both the packaging and the products. This helps us resolve the issue with you quickly.