Privacy policy

Un Cover Me Sheets ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, who we share it with, and the choices you have. It applies to our website and any purchases made through it.

By using our website or placing an order, you consent to the practices described in this policy.

Information We Collect

When you visit our site, place an order, or contact us, we may collect:

Personal details — your name, email address, phone number, and delivery address.
Order information — the products you purchase and your order history.
Payment information — processed securely by our payment providers. We do not store your full card details on our systems.
Technical and usage data — your IP address, browser type, device information, and how you interact with our website. This is collected automatically through cookies and similar technologies.

Cookies and Tracking

Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, understand how visitors use the site, and improve your experience. Some cookies are set by third-party services such as Shopify and analytics or advertising tools.

You can manage or disable cookies through your browser settings, though some parts of the site may not function properly if you do.

How We Use Your Information

We use your information to:

Process, fulfil, and deliver your orders
Communicate with you about your purchase or enquiries
Provide customer support
Send updates or marketing communications, where you have opted in
Improve our website, products, and services
Meet our legal and regulatory obligations

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

How We Share Your Information

We do not sell, rent, or trade your personal information. We only share it where necessary with:

Our e-commerce platform (Shopify), which hosts our store and processes order data
Courier and delivery companies, to deliver your order
Payment processors, to handle secure transactions
Service providers who help us operate our business, such as email or analytics tools
Legal authorities, where required or permitted by law

Some of these providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in line with this policy.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Ask us to correct information that is inaccurate or out of date
Request that we delete your personal information, where we are not required to retain it by law
Opt out of marketing communications at any time

To make a request, please contact us using the details below. We may need to verify your identity before actioning your request.

Retention of Information

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required to meet our legal, tax, and accounting obligations.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically.